Chapter 3 Homework Assignment

Which of the factors that influence performance and learning do you think is most important? Which is least important? Most important: Motivation Least important: Training Method

If you were going to use online technology to identify training needs for customer service representatives for a web-based clothing company, what steps would you take to ensure that the technology was not threatening to employees? Inform the employees of what is going to happen ahead of time. Give the employees an example of what the changes made could or will look like. Allow for the employees to have plenty of training and time to play around and explorer the new technology.

Needs assessment involves organization, person, and task analyses. Which one of these analyses do you believe is most important? Which is least important? Why? I believe that all three are equally important. If I had to pick i'd pick Most Important: Task Analysis Least Important: Person Analysis but I don't have a reason for why.

Why should upper-level managers be included in the needs assessment process? Noe says, "Upper-level managers are involved in the needs assessment process to identify the role of the training in relation to other human resource practices in the company. Upper-level managers help to determine if training is related to the company's business strategy. Upper-level managers are also involved in identifying what business functions or units need training and in determining if the company has the knowledge, skills, and abilities in the work force that are necessary to meet its strategy and be competitive in the marketplace."

Explain how you would determine if employees had the reading level necessary to succeed in a training program. You can watch the employees to see what they read or how they talk. You could also give them some kind of reading ability exam. You should also try to make the training program understandable to middle school level reading or the lowest level of the employee taking the training. So if you are in a room with a lot of scientist dont make the program too easy that they will find it boring.

Assume you have to prepare older employees with little computer experience to attend a training course on how to use the World Wide Web. How will you ensure that they have high levels of readiness for training? How will you determine their readiness for training? Walk and talk them through the basics on how to use the computer and the internet and show them where things are located. Also show them how to use the help features. You could determine their level of readiness by watching them or testing them on their ability to follow instructions given to them. If they are stumbling or needing a lot of help on simple topics then they are not ready.